Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@hue-trap.com.. Please note that returns will need to be sent to the following address: Huetrap clothing private limited
5/591, Sri, Lakshmi Nagar Road, Raja Nagar, Pitchampalayam Pudur, Tiruppur, Tamil Nadu 641603

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@hue-trap.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@hue-trap.com .

 

Services:

 We provide several Internet-based services through the platform. One such service enables users to purchase original merchandise such as clothing and accessories from various fashion and lifestyle brands. They can be purchased from various modes of payment. The purchase of products shall be additionally governed by the specific policies of sale, like cancellation policy, exchange policy, return policy etc (refer to FAQ tab). It is clarified that at the time of creating a return request, users are required to confirm that the product being returned is unused and its original tags are intact. If the product returned by the user is used, damaged or if the original tags are missing, the user’s return request shall be declined, and the said product shall be re-shipped back to the user. In case the return request is declined, the user shall not be eligible for a refund, and we assume no liability in this regard. Furthermore, in case the customer fails to accept the receipt of the said re-shipped product, the customer shall continue to be ineligible for a refund, and we assume no liability concerning the return or refund of the said re-shipped product. In addition, these Terms of Use may further be supplemented by product-specific conditions.

We at huetrap.com strive to maintain the accuracy, reliability of products among others to deliver a hassle-free experience. However, we do not assume liability in this regard.